Refund policy

At Osman Abdul Razak, each ready-to-wear garment is cut, shaped, and finished exclusively to measure. Our garments are not meant to be resold and hence, are not eligible for return. However, we are committed to addressing any errors, defects, or exceptional circumstances with the same care that goes into our craftsmanship.

1. Eligibility for Exchange

We do not accept returns, however, we are happy to facilitate exchanges in the following cases:

  • Change in Size Preference – If you prefer a different size, as opposed to the one purchased.

  • Wrong Product Delivered – If you receive a garment different from your confirmed order.

  • Manufacturing Defect – If the garment contains a defect in construction or finishing.

Ready-to-wear or bespoke orders, international orders, and items showing signs of wear, alteration, or damage are not eligible for return or exchange unless one of the above applies.

We do not consider natural variations in fabric texture, weave, or slight colour differences to be defects—these are inherent characteristics of working with natural and handwoven textiles.

2. Condition of Returned Items

To qualify for replacement, garments must be:

  • Unworn, unwashed, and in their original condition.

  • With all original tags and packaging intact.

  • Free from stains, odours, or damage.

If a garment is returned with creasing or requires pressing/dry cleaning to restore its original condition, the cost will be deducted from the final refund or store credit.

3. Timelines & Notification

  • Orders placed will reach you in a span of 7-9 business days. 

  • International orders take up to 9-18 business days. We will keep you notified in case of a logistical delay.

  • Incorrect Measurements / Wrong Product – Notify us within 7 days of receiving the order.

  • Manufacturing Defect – Notify us within 24 hours of delivery.

In all cases, please share clear photographs of the garment and a description of the issue before shipping it back to us.

4. Return Shipping & Costs

  • Once approved, items must be shipped back to our corporate office at the address provided in our email confirmation.

  • We will credit 100% of your return shipping cost as store credit for approved cases.

  • International returns must be clearly marked as “Returned Goods” to avoid customs duties. Any duties incurred due to incorrect declaration will be deducted from your refund/store credit.

  • We recommend using a trackable shipping service or insurance for high-value items. We cannot accept responsibility for goods lost in transit.

5. Refund & Replacement Process

  1. Once we receive and inspect the returned garment, we will confirm acceptance via email.

  2. If approved:

    • Replacement – We will begin production of the corrected garment immediately.

    • Refund – Refunds will be processed within 7–10 business days via the original payment method.

    • Store Credit – Credited within 2 business days of inspection.

Please note: the cost of any prepaid return label provided by us will be deducted from the refund unless stated otherwise in writing.

6. Non-Returnable & Non-Exchangeable Items

  • Customised garments where measurements and design were approved at order confirmation.

  • Garments altered by third parties after delivery.

  • Accessories and special-order items.

  • Gift cards

  • International orders (unless defective or incorrect).

7. In-Store Purchases

Items purchased in-store must be returned in-store unless otherwise agreed in writing.

8. Taxes

All purchases are inclusive of applicable GST as per Indian Tax Regulation.
Contact for Returns & Support

For all return requests and assistance:
Email: info@osmanabdulrazak.com
Phone/WhatsApp: +91 97155 31333

Please include your Order Number, full name, and photographs of the garment when contacting us.

This policy ensures that our standards of craftsmanship are matched by our commitment to resolving rare issues with efficiency and fairness—maintaining the trust that our tailoring is built upon.